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iPad video downloads distorted

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Erin Futrell

After taking a video on an iPad mini, I upload to Box.com.  Been doing this for weeks with no issues.  But recently my uploaded videos appear very distorted on Box.com (they appear to be stretched at the sides).   I cannot figure out why or if there are any settings in Box.com to fix this.

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  • Rona

    Hi Erin, 

    Welcome to Box Community and I'm here to help! 

    I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

    Thanks for posting! 

     
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  • Ashley Amber

    I am also having this issue. How did you resolve the issue?

     

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  • Erin Futrell

    sorry.  i have not resolved it yet.  Box.com customer support is in touch with me, but issue not resolved yet.

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