Box Status

Shared file doesn't appear

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Lauren Thirer

I am leaving my employer. As part of my exit they have created a box folder with my personal information, and they've shared the folder with me via my personal email account. That personal email account is the one I use for box. I clicked through the link in my personal email to collaborate on the folder. It takes me into my personal box account. However, the shared folder does not appear. I have tried logging out and in, restarting my computer, clearing my cache, and none of these have helped. 

Please advise!

Thank you.

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  • Rona

    Hi Lauren, 

    Welcome to Box Community and glad to assist! 

    Are you receiving an error while accessing the shared link? If so, kindly attach the screenshot of your error here. 

    We'd love to hear back from you! 

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