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Problem with Videos uploaded to Box recently...

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Adrienne Der Marderosian

I have recently recorded some videos on my IPhone 13 and when I post to Box, the aspect ratio is off resulting in the picture appearing stretched out. Any suggestions for how to fix this problem?  Thank you...

 

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  • Rona

    Hi Adrienne, 

    Welcome to Box Community and glad to assist! 

    To help fix the issue,

    • Is this recurring in every videos you uploaded? 
    • What if you upload it in your mobile device's browser and not in the Box for iOS app? 
    • Has it ever worked before? 

    We'd love to hear back from you! 

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