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Cannot upload larger files to box

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Rachel Kangas

Hello, I have a collaborator who is trying to upload a larger file to my box account. The file size is approximately 5gb. However, my box account is supposed to allow for files up to 50gb to be uploaded at one time. I've had her check her browser settings, and her bandwidth.

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  • Rona

    Hi Rachel, 

    Welcome to Box Community and glad to assist! 

    Looks like we've already addressed this query through live chat. And if you have additional questions, please feel free to contact our Support team and create a ticket. 

    Thanks for posting! 

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