Box Status

Red locked icons on desktop

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Jack Teitel

I every so often notice that most of my desktop icons have a red lock next to them and someone suggested there is a way in the box drive or app to unlock all these symbols.

I have not found a way to do it if it is caused by the box app.

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  • Rona
    • Modifié

    Hi Jack, 

    Welcome to Box Community and glad to assist! 

    To help you address this issue, would you send us these details first? 

    • Your current Box version. 
    • Your Operating System. 
    • Please send a screenshot of your issue. 

    We'd love to hear back from you! 

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