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My file was deleted without any action on my part

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Raphaël Pittet
  • Modifié

Hi,

A zip file of major importance to me has just been deleted from my Box account: it no longer appears.

It doesn't appear in the recycle bin, and it doesn't appear anywhere among my folders. 

Please do something to recover my file. There must be a trace on your side.

Regards,

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2 commentaires

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  • Rona
    • Modifié

    Hi Raphaël, 

    Welcome to Box Community and glad to help! 

    As for your missing file, did you know if this was your owned file or just a shared file? If it's the latter, you may reach out to the file owner and have him/her to re-share the file. 

    Meanwhile, if it's a file you own you may go back to your trash:  https://support.box.com/hc/en-us/articles/360044196093-Managing-Trash

    Hope it helps! 

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  • Raphaël Pittet
    • Modifié

    Hi Rona,

    The file was not shared and, as I said, the file doesn't appear in the trash (that's why it's an anomaly!).

    I need support to solve the problem.

     

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