Box search not picking up hits in comments

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S’abonner

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Laura A Lilley

• 12 juin 2023 18:06

Hello, all!

Issue when searching using the search bar inside of my Box folders:  I created a unique term and added to comment of one of my files and refreshed.  I then searched for that unique term.  I don't get the unique term in the Search Results.  I get the Search Results and several drop-down menus of filters  - Type, Date Modified and Search Within.   From Search Within, I have the option to search Everything and Comments.   I have searched for the unique term and zero result, other than my slightly increased sadness.   Is there something I need to do differently, is there an update, etc.?  

Thank you, thank you!
Laura

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  Rona

  • 13 juin 2023 20:50

  Hi Laura, 

  Welcome to Box Community and glad to assist! 

  Due to your search issues, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

  Thanks for posting! 

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  Eileen Bearer

  • 10 juillet 2023 21:29

  I am having the same issue.  Was this resolved?  Looking to search various documents by Comment information.

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  Jim Romaine

  • 17 avril 2024 15:10
  • Modifié

  Hello,

  I attempted to search on comment text added to a file. In the original post, I see:
  
  Search Results and several drop-down menus of filters  - Type, Date Modified and Search Within.   From Search Within, I have the option to search Everything and Comments
  
  This option :"search Everything and Comments" does not appear, let alone be able to use it.
  
  I have 'Content Filters' , owners, date updated and Metadata and ability to restrict to current folder. Is searching on comments no longer available or provided in different location?

  

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