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Setting up account for a user but she's not receiving a welcome email from box.net

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Helpdesk Box

My name is Matt and I work as a helpdesk with EOG resources.   I have been working with a user with trying to set up her Box.net account but have not been successful.  She is not receiving a Welcome email to sign in after I have created the account and we have checked her Junk  folder, Quarantine or OWA. 

 

We deleted her account from Box.net to re-create it but now we are getting a message from box.net stating that she already has an account even thought we deleted it (see below).   Could you please assist with this?

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    It appears that you're already working with our Support team. Please keep an eye to your email and we'll keep in touch. 

    Thanks for posting! 

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