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Unable to process box sign. Unable to create folder.

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Abraham A Singer

Hi there, 

I've followed the configurations steps of this link https://help.form.io/developers/integrations/esign/esign-example to configure Esign inside form.io. When I try to test the Esign component in a simple form, I am not able to submit because it displays the following error : unable to process box sign: unable to create folder: error: error:1e08010c:decoder routines::unsupported.

All the app configurations are inside box app seem to be okay. 

Could you help me with this? 

Thank you.

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  • Ann

    Hi Abraham, 

    Welcome to the Box Community!

    A Box Software Developer may address your query most effectively. It would be preferable for you to post your question on our new community website: forum.box.com.

    Thanks for posting! 

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