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Save button is grey in "Configure Box for Microsoft Teams" panel

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Suk Kuen Choi

I am up to step 3 point 11 of https://support.box.com/hc/en-us/articles/360044681354-Deploying-Box-for-Teams-in-your-Enterprise.  The save Button is greyed no matter what I do.  Step 1 &2 have completed.  I can add BOX to Teams.  When I try to add it to a chat or team, the tab cannot be created but only has one message: "The Box app is still performing a one-time setup for the files tab, please wait a moment or two and try again!".

Please help.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    It appears that you're now working with our Support team to address this concern. Rest assured that we'll keep in touch through email and please keep an eye out. 

    Thanks for posting! 

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