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Utilizing Box for multiple clients

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Lisa Porter

I have multiple clients/contacts that send me downloads through box.com. It seems that if I created the account for one entity, now I can't access any other entities' download links to me. How can this possibly be? I have tried for too long to find a support email address and give up.

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  • Rona

    Hi Lisa, 

    Welcome to Box Community and glad to help! 

    Is there an error message while accessing these download links? If so, could you attach a screenshot here? 

    We'd love to further assist! 

     

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  • Lisa Porter

    See below. I "discovered" on the internet that I can't access the downloads of two different clients (different box accounts), i.e., I have an account with one client, when I receive notice of depo transcript ready and click link (different client), I get this:

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