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Can't Change Primary Email Address

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Rick Freeman

I need to change my primary email address used on Box due to a hack to the email on file. However, when I go into edit my profile with the new email address and then get the confirmation email and enter the SMS code I get on my phone to confirm the new address I'm getting this error message below. I'm stuck in a loop now where I'm being locked out of resetting my email due to too many attempts in an hour. What do I need to do to get out of this loop to get a simple email change done? This is maddening. Thank you.

 

 

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  • Rick Freeman

    Also, forgot to put in....my new email is and needs to be used for any email correspondence since the hacked email address formerly used has been shut down.

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  • Rona

    Hi Rick, 

    Welcome to Box Community and glad to help! 

    I opened a new ticket and a member of our team will be in touch. 

    Please keep an eye out. 

    Thanks for posting! 

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