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The login screen appears when embedding a video using the embed widget.

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善当亮太

I embedded a video on my website following the instructions in the article below. However, on some devices, the video didn't appear, and instead, the login screen for Box was displayed. If there is a reason for this issue and a solution, please let me know.

https://support.box.com/hc/ja/articles/360043695434-%E5%9F%8B%E3%82%81%E8%BE%BC%E3%81%BF%E3%82%A6%E3%82%A3%E3%82%B8%E3%82%A7%E3%83%83%E3%83%88%E3%81%AE%E4%BD%9C%E6%88%90

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  • 善当亮太

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  • 善当亮太

    It is more likely that the error screen mentioned above is appearing due to the login status of Box, rather than being device-dependent.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to help! 

    Can you send a screenshot translated in English language for a closer look? 

    We'd love to further assist! 

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