Box Drive Splasing Login window

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Ting Xing

• 30 juin 2023 05:16

After Box Drive is installed, I got splashing login window.

Trying hard to find what is going on, I found the windows is white and no content is displayed.

I use windows 11, 64 bit.

What would be the possible cause?

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  Rona

  • 4 juillet 2023 21:16
  • Modifié

  Hi there, 

  Welcome to Box Community and glad to help! 

  Can a screenshot capture this? If so, please attach a screenshot of your login issue. 

  Also, is this your first Box install? And what is the current version of your Box application? 

  We'd love to further assist! 

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  Ting Xing

  • 5 juillet 2023 00:36
  • Modifié

  Hello, thank you for your reply.

   -> its my first time to use Box application. and I am using the newest available installer.

   

  maybe a video is more vivid, but at first the following images are available fore reference.

  1. Box login splashing window

        It is just a white window, appeared and disappeared repeatedly.

  2. Task manager status for reference

      when this happens, Box threads in task manager are consuming high cpu and os resources I think.

      especially, GDI objects are exceptionally high, and they have been ever increasing,

      the two pics are taken in less than a minute: 9:00:38 and 9:01:11 -> a time interval of 33 seconds,

     and you can see GDI: 1284 -> 1593, and others

                                 User Objects: 1301 -> 1614

                                 memory: 367M -> 450M

  I think something is wrong with the UI process.

  And it is truly strange, if this only happens rarely at my computer.

  I had thought many other users might have met the same symptom.

  please have a look at this problem please.

  best regards,

  Xing

  

   

   

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