Box Preview not showing

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Elizabeth Burke

• 3 juillet 2023 23:36

We are having trouble viewing Box previews and get this notice. We were told by some other team members that this shows when the file has large images in PowerPoint which are not compressed. We compressed this images but this error message is still showing. Can you help?

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  Rona

  • 4 juillet 2023 22:23
  • Modifié

  Hi Elizabeth, 

  Welcome to Box Community and glad to help! 

  Thanks for taking your time reaching our public forum. In order to address your inquiry, please reach out to your  helpdesk team internally. 

  Stay well! 

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  Elizabeth Burke

  • 5 juillet 2023 16:05

  Can you send a link to the internal help desk? I couldn't find it.

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