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Unable to send Box Invitations to External Collaborators

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Heesu Kwon (RP)

I am the Co-owner of a folder in Box.
When I try to send out Box invitations to share this folder to external collaborators, 
I got this error message "Invitations could not be sent to the following people because collaboration is restricted to their enterprise's collaboration ".
but we already collaborate with the enterprise, and they edit and upload materials so far. It occurs all of mail list. 

Please help.

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  • Rona

    Hi Heesu, 

    Welcome to Box Community and glad to help! 

    We might need some more information regarding your collaboration issue. With that, I opened a new ticket and a member of our team will email you for assistance. Please keep an eye out. 

    Thanks for posting!

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