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Cannot change my password

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Alana Adams

Hello! I created my Box account using Gmail SSO. I now need to set a password for my account in order to view a shared document (The owner requires all collaborators to have passwords that meet the minimum requirements). However, when I try to set a password through my Account settings, I receive the following message. Please advise!

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  • Rona

    Hi Alana, 

    Welcome to Box Community and glad to help!

    Let me create a new ticket and a member of our team will assist. Please keep an eye out. 

    Thanks for posting!

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