Reset password link not being received

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Dean White

• 11 juillet 2023 15:10

Hi there, 

I'm not receiving the reset password link to the email I have associated and would like to create a support ticket. 

thanks, 
D

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  Rona

  • 11 juillet 2023 21:07
  • Modifié

  Hi D, 

  Welcome to Box Community and I'm here to help! 

  Your email address is correctly receiving emails from Box and you may want to create a new password reset link here. Should the issue persist, please check out this article for our recommended troubleshooting steps. 

  Hope it works! 

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  Dean White

  • 11 juillet 2023 21:17

  Hi Rona, 
  
  Thank you for the prompt response. I'm receiving emails but not from Box when I click reset password. Could you please set up a support ticket so we can resolve this as I'm also getting a contact administrator message. 
  
  
  

   

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