Please reset my account login
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I can not logon with because it requires another verification and I don't know the 2nd verification code. Please reset my account logon and no need to set the 2nd verification.
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Hi Kenichi,
Welcome to Box Community and glad to help!
2FA is not enabled to your account. By any chance, are you receiving a prompt to enable 2FA to access a collaborated folder?
Meanwhile, have you gone to use a different browser to log in?
We'd love to further assist!
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Hi,
Sorry but my account is "kyoshida@apptio.com" and tried to logon from different browser (Safari) but got the same error message of the 2nd verification code required. Can you check "kyoshida@apptio.com" and reset the account without 2nd verification?
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