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Please reset 2FA setting of my ID.

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TAKUMA ISHIDA

I was introduced how to setup 2FA and completed.
But my authentication App doesn't work (not display 6 digits code for BOX login). The reason is unknown.
I wants to try to setup 2FA again, but 2FA is already active in current status, so I can't login BOX and can't change anything.
Please reset 2FA setting.
I'm a collaborator with IBM Japan team, external user (non-IBM).
Thank you and regards,

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1 commentaire

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  • Rona

    Hi Takuma, 

    Welcome to Box Community and glad to help! 

    I created a new case and a member of our team will contact you through email. Please keep an eye out. 

    Thanks for posting! 

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