Authenticator App

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Zach Gregory

• 26 juillet 2023 17:30

I can't remember what app I used originally to authenticate my account but I don't receive anything when asked for a code. I have used my backup codes but they appear to only be one time use and now I can not get into my account.

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  Rona

  • 27 juillet 2023 19:18

  Hi Zach, 

  Welcome to Box Community and let me assist! 

  A member of our team will step in to assist you and I opened a new case. Please keep an eye out and we will be in touch. 

  Thanks for posting! 

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  Justin Stebbins

  • 24 octobre 2024 19:27

  Hi - I'm having the same problem.  It asks me for an authenticator code, but doesn't provide a QR code.  

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