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Accept Invite doesn't work

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Phil Lee

Hi I clicked the "Accept Invite" email from my collaborators from 23andMe. Same as previous posts, I'm automatically redirected to my home-page with no files. Could you please fix the issue? I have read other posts with the same issue but no apparent ways to fix it. The collaborators already sent me the same invitation email twice. This is very time-sensitive and I would appreciate the Box team's help. Thanks.

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10 commentaires

Date Votes
  • Rona
    • Modifié

    Hi Phil, 

    Welcome to Box Community and glad to help! 

    Did you check if the email where this collaboration invite was sent is the same email you're using to log in to your Box account? 

    If yes, try to log in to your Box account first and accept the invite again. 

    Hope it works! 

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  • Elizabeth Real

    I'm having the same issue, and yes, I'm logged in to the same email where the collaboration email was sent

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  • Katie Jones

    Hello! I am having the same issue. I click "accept invite", browser opens, I log-in to box successfully and the file/folder being shared is not in my list of "all files". Sender has the right email & I have successfully accepted invites from colleagues of sender. 

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  • Megan Petrilla

    Hello, I am having the same issue. I click "accept invite", browser opens, I log-in to box successfully and the file/folder being shared is not in my list of "all files". Sender has the right email & I have successfully accepted invites from colleagues of sender.  Please help. Thank you

     

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  • Kara Toll

    Hello, I'm having the same problem. I double checked that the email the invite was sent to is the same email that I'm using to log into Box. I see the folder nowhere in my files. 

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  • Juan Pablo Mantilla

    Hello. The same happen to me. Any solution?

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  • Chris Berthelson

    I am having the same issue was this resolved? 

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  • Weiwei Liang
    • Modifié

    Hi,I have the same problem,any solution updated? Very appreciated if can share,thanks!

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  • Logan Smith

    I have the same issue. It's very urgent has anyone found a solution? 

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  • Jenn F

    Same issue. I am surprised there is no answer on this thread with so many people having the same problem over the course of a year. And that there is no way to get one on one support for such a major issue. If anyone has figured this out, could you please point me in the right direction? 

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