Unable to Create Password

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Erik Holmberg

• 4 août 2023 20:05

I created an account via linking it with my google account and in order to view some files shared with my by a partner I need to have a "strong password" to access the folder shared with me. When I went to the account settings and clicked the option to create password under the authentication section, I typed a password that was rated "good" quality. When I clicked "save" I got an error message saying "there was a problem changing your password". Is there any way to fix this? I'd appreciate any help that IT staff can give me in creating a password even if its a weak one that I'd reset to something stronger.

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  Ann

  • 7 août 2023 21:31

  Hi Erik,

  Welcome to Box Community!

  Can you try to reset your Box password from this link https://account.box.com/login/reset?redirect_url=%2F

  I trust that the above step will do the trick. Otherwise, let me know if the problem continues to exist. 

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  Caroline Rodgers

  • 20 septembre 2024 19:40

  Fantastic thank you so much! Had a similar issue.

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