Help with account auto renewal and departed admin
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We have just had a charge to a company credit card which was set up by an employee who no longer works for the organisation. We have no account details, copies of invoices or any information on renewal. How do I speak to someone about the renewal charges and cancelling the account?
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Hi Julie,
Welcome to Box Community and glad to help!
You may contact our Billing team about your payment query using billing@box.com.
Thanks for posting!
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