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Unable to change password with Gmail SSO

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Janice Quigley

Hi!

I created my Box account using Gmail SSO.

I now need to set a password for my account in order to view a shared document (The owner requires all collaborators to have passwords that meet the minimum requirements). However, when I try to set a password through my Account settings, I receive the following message "There was a problem changing your password"

What should I do?

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  • Rona

    Hi Janice, 

    Welcome to Box Community and glad to help!

    Looks like you've already worked with the member of our team for assistance regarding your change of password. For your additional questions, please let us know. 

    Thanks for posting! 

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  • Shaikh Ahmad

    I am having the same problem and I do not know how to contact support. Why is there no option to contact support or create a ticket?

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