Box Status

2F Authenticate Issue

Terminée
S’abonner
New post
Marcos

Hello!

My colleague needs to get access to her BOX account as soon as possible.  She used an authentication app that is no longer supported by our company and it needs to be reset to use her phone number.  

We've tried every which way to reset password or remove access and restablish access, but always comes down to the 2fa on her account.  Can you please reach out to her directly via email or phone number and get this fixed asap, please!

Jenna Kramer

[personal information–redacted]

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My info is [personal information–redacted].  Happy to connect with you too to get this fixed.  We both have individual accounts, but use our work emails.

Thank you!

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Commentaires

1 commentaire

Date Votes
  • Rona

    Hi Marcos,

    Welcome to Box Community and happy to assist! 

    I have created a new case and a member of our team will contact you through email. Please keep an eye out. 

    Thanks for posting! 

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