I deleted several large files and the storage keeps showing it's full

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Edward Guilherme

• 22 août 2023 13:08

I deleted several large files and the storage keeps showing it's full.

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  Ann

  • 22 août 2023 20:14

  Hi Edward,

  Welcome to the Box Community, I'm happy to help!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Let me know if you have questions!

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