Box Status

Incorrect used storage

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Parsi Sai Sharath

Hi team, 

I have used less than 10 GB space on my box account. However, it shows to be using more than 85 GB out of the 128 GB space available. I checked the trash folder as well and there is no way the files are more than 10 GB. I came across similar posts by other users too. Please help.

Kind regards

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    Looks like you need to coordinate with your internal helpdesk team for assistance. 

    Thanks for posting! 

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