Box Status

Can't open new files

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Zorn, Patricia

Hi, I have box links sent to me through Washington University.  I'm able to sign into box through the university and access all the existing files but I keep getting messages from Box that I can't access the new file being sent to me.  the message is usually this: 

This shared file or folder link has been removed or is unavailable to you.

I have contacted the sender and they have re-sent it 3 times now.  

What should I do? 

 

Thanks, Patty Zorn 

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  • Rona

    Hi Patricia, 

    Welcome to Box Community and glad to help! 

    To address your Box query, kindly contact your internal helpdesk team. Also, if a Product Support ticket is needed, your helpdesk team will create one for you. 

    Thanks for posting!

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