Les guides produit sont disponibles dans la bêta du nouveau docs.box.com, repensé et assisté par l’IA. Découvrez tous les détails sur les changements.

Box Status

Need to reset my 2fa

Terminée
S’abonner
New post
Box User

Hi,

I have 2fa enabled on my Box account.  I recently switched phones and lost access to my authenticator app.

Is it possible to reset the 2fa on my Box account?

Thanks!

0

Commentaires

2 commentaires

Date Votes
  • Rona

    Hi there,

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

    0
    Actions pour les commentaires Permalien
  • Melvin

    I need help too, i still have account access, tried to change 2FA tool as I'm migrating from Andriod to iphone. Disabled 2FA, received email with 2-Step login verification disabled. However account properties still showing old 2FA, please help me remove it.

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.