BOX UI is not showing

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Nelsen Do

• 15 septembre 2023 04:35

Hi team, 

I am experiencing an issue in which when I log into BOX, the UI did not show up. Please find the attached photo for reference. 

I have tried to restart my computer, clear the cache, update browser and disable extensions but nothing worked. Please note that this issues happen today and when I used the platform previous days ago, it was working well. 
I have also seen another post reporting this case, specifically when accessing BOX on Windows 11. 

Please let me know if there is work around. 

Best, 
Nelsen Do

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  Paul Sims

  • 15 septembre 2023 08:56

  I'm having this same problem, as are several of my coworkers.

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  Rona

  • 18 septembre 2023 20:06
  • Modifié

  Hi Nelsen, 

  Welcome to Box Community and glad to help! 

  Looks like you've managed to troubleshoot on your own but to no avail. At this rate, can you use a different machine and network connection? 

  Also, you may want to check your firewall if it's configured. 

  Hope it helps! 

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  Paul Sims

  • 18 septembre 2023 20:08

  It was my organization's firewall causing the issue following an update. Problem solved!

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  Nelsen Do

  • 25 septembre 2023 02:13

  Hi Rona, 

  Other colleagues with the same firewall setting as mine has no problem of accessing it. So I am unsure that this was caused by firewall setting. 

  I manage to log into and have no problems with the UI on mobile browser; however while accessing using laptop browser, I am still facing the same problem. 

  Best,

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  Nelsen Do

  • 25 septembre 2023 02:15

  Furthermore, my logging screen is also a bit funky as in the attached screenshot.

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