Unmanaged User Report

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Collin Thoman

• 16 septembre 2023 00:23

The user reports do not show the users using our domain.

What steps have people taken to overcome this hurdle? I have opened another support ticket to see if there is another team that can provide me with a report and resolve this for me.

 

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  Rona

  • 22 septembre 2023 14:14

  Hi Collin, 

  Welcome to Box Community  and glad to help! 

  It appears that you've already addressed this with a member of our team from Product Support. If you have additional questions, please let us know. 

  Thanks for posting! 

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  Collin Thoman

  • 22 septembre 2023 22:25

  I am not sure why Box employees are unwilling to share this information.

  This is a restricted request using a sales strategy. The documentation does not outline, and Box employees have not been able to tell me which plan is required to enable the view unmanaged users feature.

  Unless an Account Manager enables the feature, you must work with an Account Manager to request the report. It took a little prodding since my rep tried to meet with me as a condition for the report.

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