Box Status

Desktop App not Syncing

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Daniel Bedell

My files have stopped syncing on the desktop app. However, I can manually add the files to the web interface but that is untenable. What do I need to do to get the files to sync?

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  • Rona

    Hi Daniel, 

    Welcome to Box Community and glad to help! 

    Can we start by confirming your Box version and Operating System? 

    We'd love to further assist! 

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