Box Status

Trying to Upgrade and Requiring Further Verification

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Stephanie Case

I am trying to upgrade to Personal Pro but get a message stating that I need to provide further verification. It directs me to support@box.com which is obviously this forum. I am signed in with my Google email account. What do I need to do to upgrade?

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  • Rona

    Hi Stephanie, 

    Welcome to Box Community and glad to help! 

    It shows that you're already working with our Billing team and please keep an eye out. 

    Thanks for posting! 

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