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Bouced Back Document: What is happening

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Richard Allotey

Box Sign: I sent a document to a colleague to sign, but it has been bounced back with this message: The email is correct, but this is the message I get:

Diagnostic code: Box Sign has suppressed sending to this address because it has a recent history of bouncing as an invalid address. - Bounced Address

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  • Rona

    Hi Richard, 

    Welcome to Box Community and glad to help!

    Looks like you're working with Product Support regarding your Box Sign issue. Please keep an eye out and a member of our team will stay in touch. 

    Thanks for posting! 

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