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I can't authenticate my login.

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Michael Erler

While attempting to login, I encounter the requirement to enter a code from an authenticator app. I assume this uses Google Authenticator? If so, the code it provides returns an invalid error. If not, what app should I use? I've logged in before, but now cannot access my account. I contacted the receptionist at Product Support but was told to post here instead. Help?

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  • Rona

    Hi Michael, 

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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