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External users can't edit documents in shared folders

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Toni Curry

See title. 

 

I've seen several users with the same issue, but never a concrete answer. External users were "promoted" from editors to co-owners and that still didn't make a difference  How do I allow them to edit?

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  • Rona

    Hi Toni, 

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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