Authenticator Issue

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Paul Hart-Wilden

• 27 septembre 2023 21:58

Trying to work with a new company. They've sent me files to cold on and require an authenticator for it to work.
But the authenticator system is not seeming to work - what am I doing wrong?

Authenticator App - doesn't give me any actual apps to use.
Email authentication - it says my user email is invalid
SMS authentication - tells me my phone number is not valid

I'm losing my mind...

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• 

  Rona

  • 27 septembre 2023 22:09

  Hi Paul, 

  Welcome to Box Community and glad to help! 

  We've created a new case and a member of our team will contact you through email, please keep an eye out. 

  Thanks for posting!

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