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Box Drive FILES UNAVAILABLE after two factor authentication declined

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Robin Clark

Hi.  I initially declined to activate the two factor authentication but now the uploaded files by the vendor have disappeared.  Could you please look into how this can be restored?  I have now set up 2FA but this has not restored the files.  Please advise.

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  • Rona

    Hi Robin, 

    Welcome to Box Community and glad to assist! 

    It appears that your 2FA is already enabled. Can you now access the shared files/folders? 

    We'd love to further assist! 

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  • Robin Clark

    Hi Rona.

    Negative.   The files have not resurfaced since 2FA was initially declined (eventually activated which explains why 2FA is now enabled).

    The main folder (Hays - shared folder) and all its subfolders have remained accessible but the files on the same directory disappeared during the 2FA process and have not been seen since.

     

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