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Box Status

Unable to submit a ticket

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Rosie Garcia

I set-up my account and I am logged in. However it is pending due to 2FA. I need an email for this and it tells me my email is not valid. I attempted to submit a ticket and that option does not seem to be available. Yes this is a paid account.

 

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  • Rona

    Hi Rosie, 

    Welcome to Box Community and glad to help! 

    It appears that a case has been created to address your log in issue. Please keep an eye out and a member of our team will be in touch. 

    Thanks for posting! 

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