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unlimited storage and keep getting the exceeded storage limit error.

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Howste Technical

All 3 of the users have unlimited storage on the account. Uploading files and syncing files, we are getting the error that the storage limit is exceeded. How can that be? we all have unlimited storage. We are on the trial account, for another couple days and then we will purchase the unlimited storage plan that we need.

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  • Lara Luz

    also having this issue, is there a support live chat or phone available?

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  • Rona

    Hi there,

    Welcome to Box Community and glad to help! 

    We have created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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