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Work Flows Not Identifying the Correct Initiator

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Glenn Fuchs

I've created a few efficient work flow processes that work as expected when I initiate the activity (drop a file in a designated folder). When anyone else on my team initiates the same activity by dropping a file in the same designated fodler, the auto email notification lists me as the person initiating the activity rather than the person who did. How do I get the work flow to identify the correct person initiating the activity?

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  • Rona

    Hi Glenn, 

    Welcome to Box Community and I'm here to assist! 

    We have created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting!

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