Box Status

Search is not working

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Renee Lawlor

All of our users are unable to find folders or files when searching a folder that we KNOW is in Box. We have been searching the same way for months, and now when searching the same part of a file name, no results show.  I tested this even when the I can see the file I want to be certain the file is there.

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7 commentaires

Date Votes
  • Doug Olson

    We are also getting reports of Box search not working. Searing on documents that we know are in a Box folder, do not show up in a search. We had specific examples shown to us by our Production team. Is there a possible fix?

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  • Dan Koplin

    Same here, multiple users in the PNW region are having issues with the Search feature, manually locating files with long numerical filenames using CMD+F is cumbersome, and we're getting no response from Box Support when trying to open a Chat.

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  • Tina Nguyen

    We are also having the same exact issue. Have always used the search feature when locating files quicker and having to manually find the file on box is not sufficient. 

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  • Jim Gotting

    Same issue. Seems to find word documents but not pdf's

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  • Nina Tunac Basey

    Since yesterday, 6/3/24, the search feature in Box hasn't been working consistently. It seems to work half the time, but not the other half of the time. I cleared my cache, updated my browser, signed out, logged back in, restarted my computer, etc., but it's still not working properly. I need to access files to do my work. Are other people experiencing this problem or is it just me? 

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  • Nina Tunac Basey

    Half the time, I've been getting this error message:

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  • Momshiefy

    hi may i know what workaround worked for you? 

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