Box Status

Not receiving emails for password reset

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Coby Clancy

Hi.

One of our active Box users is not receiving the emails to reset his Box password.

I've contacted our IT support and there is no issue in the background that they can see.  It just appears as though the emails are not being generated.

Please help. Thank you.

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  • Rona

    Hi Coby, 

    Welcome to Box Community and glad to assist! 

    Looks like you've already worked with our Product Support team to address this inquiry. Let us know in this forum if you have additional questions. 

    Thanks for posting! 

     

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