placed on our email suppression list - need evidence

Hi everyone,

until yesterday, I am not receiving email notifications in acerbo.diego@naucoop.it, your Rona said she has investigated my address was placed on your suppression list, and put me out. I just verified that there are no problems with my virus scan, ISP, company mail server or firewall and there were no emails in the spam or junk folder; my provider verified that there were no notifications from box.com, notify.box.com, answer.box.com, track.box.com, it was rejected; and I added noreply@box.com to my email contacts.

The same problem occurred in February 2023; in both cases Box support has'nt provided me evidence about reason why I was put on suppression list; to prevent this from happening in the future, please send me some evidence of why I have been put twice on the suppression list, so that my email provider can understand and resolve the issue permanently.

Thank you