Box Status

2FA authentication

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Steve Ryan Manapil

Good day Team.

My colleague is having a problem with his box account. He created an account but didn't set up 2FA authentication. Every time he logs in, it always asks for the phone number that links to the account. I tried inputting the number, but got no results.

Box email: [information redacted]

 

Thanks a lot.

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  • Rona

    Hi Steve, 

    Welcome to Box Community and glad to assist! 

    Can the affected user create a new case that way we could look into his/her Box account? If the user can't sign in, please create a new case here. 

    Thanks for posting! 

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