Box Status

Editing Excel files in desktop app not always available

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Tom Holt

I am able to open some Box files in the desktop app, but others only in Excel online. I have Box Tools installed. I notice same with the ability to lock some files but not others. Some of these files I am author of but others not.

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  • Rona

    Hi Tom, 

    Welcome to Box Community and glad to help! 

    You have a designated contact that will reach out to Product Support instead. You may go ahead and reach out to your internal helpdesk team so we could assist. 

    Thanks for posting! 

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