Box Status

Not getting password reset email

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Dimitri Williams

I am not getting a password reset email. I need to change my password so I can login and manage some documents ASAP. There is no support number to call, does anyone know how to fix this?

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  • Rona

    Hi Dimitri, 

    Welcome to Box Community and glad to assist! 

    We have opened a new case for your  for log in issue. A member of our team will get in touch shortly, please keep an eye out. 

    Thanks for posting! 

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  • Support

    I'm not receiving one as well. Reset my password and did not receive a notification. 

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