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Box Verification Email to Login Doesn't Arrive

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Lauren Shumaker

We've added a new employee to our box.com files and his outlook never receives the verification email for him to login.  Not in junk, email is for sure correct, tried multiple different emails just because, tried removing him from box and adding again, nothing.  Please help!

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  • Rona

    Hi Lauren, 

    Welcome to Box Community and glad to assist! 

    We have opened a new case for your verification email issue. A member of our team will get in touch shortly, please keep an eye out. 

    Thanks for posting! 

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