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Not recieving a password reset email to a .edu email

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Linda Mansour

Hello! I am trying to reset my password for an account here that is a .edu account, but unfortunately I am not receiving any emails to reset my password. I have waited over 24 hours, and I am assuming that the email is not coming anymore, and I had tried sending a new link several times, but no email. Please help! 

Thank you

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  • Rona

    Hi Linda,

    Welcome to Box Community and glad to assist!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting! 

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